CareCredit GE MoneyBank Complaint

CareCredit GE MoneyBank Complaint


Perhaps The Most Frustrating Online Service In The World

Though I have been satisfied with using my Care Credit card, I have been extremely frustrated with their service. I have been trying for MONTHS to access my account online to pay my bill with absolutely no success. The one time I did speak with a customer service rep, they implied it was my browser. I have since tried with Safari, Firefox, and Chrome (two of which Care Credit claims their site is most compatible with). Being that I get paperless statements, this has been a HUGE disappointment and inconvenience. Not only can I not pay my bill, I can't even log in to request paper statements again. I am so frustrated that I eagerly look forward to paying the remaining balance (tediously through the automated phone system, of course) so that I can close this account. Because of said frustration, I don't even want to use my card anymore as it will only lead to more frustration.

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GECapitalCares says: (5 years ago)
**To expedite a response, please provide Reference code DM 011513_mu_Cromag77**

I’m sorry you have experienced issues accessing your GE Capital Retail Bank account online. We’d like to speak with you to ensure you can access online going forward. Please email me at with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

GE Capital

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