CareCredit GE MoneyBank Reviews and Complaints

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CareCredit GE MoneyBank Reviews

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  • Web site never accessible


     
    I have tried to make monthly payments via internet for three (3) months. Every time I try to logon I receive a message that the information I entered was not correct (i.e., last 4 digits of SSN and DOB) and then other times I don't receive this message but a different one that the website is down. This is within a minute or two of the previous attempt to logon. I don't pay my bills any other way than via internet so I cannot pay by check. What is wrong with Care Credit's website? This is ongoing for 3 months. More...
    (Credit Cards, Finance, Banks)
    19Oliver64's Picture   19Oliver64    Read The Conversation   Read The Conversation

  • CareCredit Credit Card is unjust.


     
    After a few years with inactivity, with no notification whatsoever (email or post) they closed my credit card account entirely. This was my longest-standing credit card with a high credit limit and my credit score plummeted -28 points. I will now have a harder time applying for another credit card to replace this one because the knock on my credit score. My husband is also upset because it will affect our ability to apply for loans for a home, car, or anything else for that matter! Terrible customer service, long wait times to speak to someone and unjust business practices. Stay away. More...
    (Credit Cards, Finance, Banks)
    iamtotallymad's Picture   iamtotallymad    0 Comments   Add a Comment

  • No services, but no reversal on charges


     
    I went to a new dentist and was satisfied with his work so I decided to let him do some work, a crown, for me. His office staff gave me the credit app for CareCredit and I was improved. I had so many billing problems with his office staff that I cancelled my appt for the crown until they straightened out billing my son and my fees together. (His father is responsible for medical/dental) To my surprise I received a bill from CareCredit I informed them that no services were rendered. They even had a letter from the dentist that no services were rendered but that he 'anticipated'... More...
    (Medical, Dental Services)
    jaime16's Picture   jaime16    1 Comments   Add a Comment

  • Sisters a fan


     
    I just wanted to provide some counter-balance to all the negative reviews. My sister uses care credit regularly to be able to afford the vet bills for her 6 cats. She loves it; she is able to make interest free payments over a specified time period with no problems. She always makes her payment on time and hasn't really had to deal with any fees and interests. I was about to open up an account myself to pay for a surgery for my cat, but went to read some reviews after becoming confused by their terms laid out. Now I am not so sure... More...
    (Credit Cards, Finance, Banks)
    sbassett's Picture   sbassett    1 Comments   Add a Comment

  • DO NOT USE!!!


     
    This review has been resolved or replied to by this company. Such a scam!!! My last payment statement gave me the option to "opt out" of the interest. I called and was assured that I would NOT have to pay deferred interest if I closed the account. I did and guess what? I just received a bill for $1600.00 I called to resolve the issue and AMANDA #7276 was extremely rude and condescending on top of it all! By the looks of all the comments, I think this must somehow be illegal. More...
    (Credit Cards, Finance, Banks)
    sheprojecthex's Picture   sheprojecthex    2 Comments   Add a Comment

  • "No intrest promotional purchase" was a scam


     
    I put my lasik surgery on a CareCredit card and was so pleased to hear they offered a 2 year, no interest way to pay off the balance. I made my first month payment, no problem. Then the next bill I got had a "change in terms and conditions" sheet in the back. The sheet casually says that CareCredit will no longer be honoring "promotional purchases", I will have to pay interest on the balance regardless of the agreement. There is a number to call and their 2 "options" are to cancel your account (assuming they send the balance to collections) or keep your account... More...
    (Medical, Dental Services)
    1Chester2's Picture   1Chester2    1 Comments   Add a Comment

  • Minimum payment allocation


     
    I recently paid $50 over the minimum payment amount, but rather than that money being put towards the deferred interest payment due to expire in February, it was put towards the fixed interest payment that doesn't expire for approximately five years. When I called the first time, on December 6th, a young man told me that it looked as if the payment hadn't been allocated yet, and to check back in a few days. when I checked on December 13, nothing about the allocation of the payment had changed. Also, I have a 'finance charge purchases refund' on my transaction... More...
    (Credit Cards, Finance, Banks)
    crysck2002's Picture   crysck2002    Read The Conversation   Read The Conversation

  • Avoid Care Credit Like the Plague!


     
    If I can prevent even one person from dealing with Care Credit with this review, then I am satisfied. Care Credit is, without exaggeration, the very worst company I've ever had to deal with. If you are ONE DAY late on a payment, a 35.00 fee is implemented. If you want to make a payment over the phone, a 15.00 fee is implemented. If you want to make an online payment, you had better have your account number. Otherwise, there is NO way to obtain this information. Their customer service reps will not provide this information for you, even after you provide all of the... More...
    (Credit Cards, Finance, Banks)
    carecreditistheworst's Picture   carecreditistheworst    4 Comments   Add a Comment

  • Liars


     
    I have only one thing to say about Care Credit. They have very unfair practices. As a former cardholder, my account was up to date and paid off. I had a Joint Account with my mother. I had to have oral surgery to which I charged a little over $1700.00 on my Carecredit. I made payments then decided to pay the balance off in full. A month after I paid it off, just because I had not used the credit line ($5, 000) in over a month, they all of a sudden decided to close my account, for no good reason. And then they gave me some lame excuse saying all of a sudden that I no longer qualified for... More...
    (Credit Cards, Finance, Banks)
    kayerobinson1's Picture   kayerobinson1    0 Comments   Add a Comment

  • Horrible Customer Service


     
    This review has been resolved or replied to by this company. In an attempt to pay off my bill I spoke with a "Peter Douglas" that I could not understand his english clearly and he refused to give me an ID number so I hope his name is Peter, then aked 7 times to speak with a supervisor who again was difficult to understand and his name was "Kevin Smith". He came on the phone frustrated even before I spoke with him. I asked for his supervisor and he had no idea when she would be in..."Angel Jordan". I am being charged late fees over $250 for 2011 which were supposed to have been waived and they are trying to force me into... More...
    (Credit Cards, Finance, Banks)
    redbull20's Picture   redbull20    2 Comments   Add a Comment

  • Worst credit company I ever had!


     
    I recently had to take my 20 year old cat to the animal hospital on memorial day. The hospital tried to hit me up for $1600 for a blood transfusion for the cat among other charges. With also adding it was not wrong to put the cat down. Now I know my cat and she is a strong will cat and she can pull through anything. So when I asked if I could make payment the doctor said they don't do that and if I couldn't pay and the cat was left there she would be put down immediately. My doctor then told me about "Care Credit" she said I could use that to pay for the bill. So she... More...
    (Credit Cards, Finance, Banks)
    jillrefan1986's Picture   jillrefan1986    2 Comments   Add a Comment

  • online payment


     
    I have an account with G E Money bank set up to make all payments online. I have already made two payments and when I attempted to make the 3rd their online service claimed I wasn't using the same computer and refused to let me on my account. I retyped my account name and password several times with my email painstakingly making sure I wrote it correctly. I then checked my computer's security to see if the info was reset at anytime and it still listed GE Money bank as a one of my recognized billing accounts. It still would not let me on to pay my bill. It just said I have been... More...
    (Credit Cards, Finance, Banks)
    enustunj's Picture   enustunj    1 Comments   Add a Comment

  • Worst Credit Card - Care Credit credit card


     
    I opened a Care Credit account a couple of years ago when my husband needed to have dental work done. The first time I used it, I paid the card off in a couple of months. I didn’t have any problems. The second time that I used the card has been a whole different ball game. One of my dogs had to have an emergency spay. I got on line and found out my Care Credit card was still active and useable. I went ahead and had both of my babies fixed. I put it all on that stupid card. One week later. I paid the balance before I received the bill. Without skipping a beat, I received the bill... More...
    (Pets)
    sriness's Picture   sriness    Read The Conversation   Read The Conversation

  • Account Closed


     
    I opened a Care Credit account a couple of years ago when my husband needed to have dental work done. The first time I used it, I paid the card off in a couple of months. I didn’t have any problems. The second time that I used the card has been a whole different ball game. One of my dogs had to have an emergency spay. I got on line and found out my Care Credit card was still active and useable. I went ahead and had both of my babies fixed. I put it all on that stupid card. One week later. I paid the balance before I received the bill. Without skipping a beat, I received the bill... More...
    (Credit Cards, Finance, Banks)
    sriness's Picture   sriness    2 Comments   Add a Comment

  • Denied Lowes Credit Card


     
    I applied recently for a Lowe's credit card. GE ref #: K5SP78. My credit rating is good and that is not this issue. My FICA is 943. After applying on line, I received a letter from the Fraud Protection Division of GE Bank. I was ask to respond to three computer generated questions for them to be proof positive that I am truly Harold Newman. I failed on one question which was the Month/Year of your recent mortgage. (Can you remember yours?) When I tried to get the GE Representative to use other means as proof that I am Harold Newman, she was unflappable. Now I get turn-down when... More...
    (Credit Cards, Finance, Banks)
    Harold123's Picture   Harold123    3 Comments   Add a Comment

  • Fine print on APRs misleading at best


     
    Was offered CareCredit at dental office as means to pay for work proposed and needed. Foolishly I accepted the offer. I have made all payments on time,but because I did not meet "promotional deadline" on parts of service, I received $800 on a recent bill in back interest being charged at 25% on remaining balance. I called, no deals available on reducing APR. Had I known about the retroactive interest at 25% I never,ever would used this service. It was probably in some fine print somewhere which was written in a language that is only derivative of English. Sigh. "Fool me... More...
    (Credit Cards, Finance, Banks)
    utelltex's Picture   utelltex    0 Comments   Add a Comment

  • Charging late fees


     
    I had an account for some dental work i had done. Set my account up for auto pay..never was late not even once and made more than the min payment. For my final payment i turned off the auto payment and paid the final balance. Later i was told because i turned off my auto pay my payment wasnt made and i had to pay late fees( didnt matter that the website and confirmtion email said i made the payment) the employee Gary Stephan and managers Rob Hampton and Frank Mccoy ( who refused to speak to me) made the whole experience awful. More...
    (Credit Cards, Finance, Banks)
    mehki0607's Picture   mehki0607    Read The Conversation   Read The Conversation

  • GE Money Scams Customers


     
    I purchased a sizeable amount of furniture from a local retailer, Rooms to Go in October of 2010. The monthly payment was scheduled to be $80. I pay my bills on line, and have been doing so for many years, and with absolutley no problem. The first payment I made on line was kicked back by the company, and when I asked why they told me I entered the wrong account number. I found that hard to believe, but gave them the benefit of the doubt and made another payment on line, making sure I put in the correct information. By the way, I was charged a late fee as a result of this. The next... More...
    (Credit Cards, Finance, Banks)
    Unhappycustomer46's Picture   Unhappycustomer46    3 Comments   Add a Comment

  • Rude customer service


     
    I was calling the customer service number provided on the Care Credit website to inquire about my promotional balance I viewed online so I could pay off my credit card. The lady on the phone was yelling in my ear and talking to me like a 5yr old because I was trying to understand the difference between the amount from the promotional balance and the new balance. After I told her that she was yelling at me, she quickly denied it and continued to yell at me. I quickly ended the conversation, paid the full amount online and am now considering closing my account because I am tainted by her rude... More...
    (Credit Cards, Finance, Banks)
    Cat21's Picture   Cat21    1 Comments   Add a Comment

  • Interest Free Promotion


     
    I signed up for an "interest free promotion" with carecredit ge money bank because of a huge vet bill that was sudden. They certainly took the credit, but when I started receiving my statements, I found that they were charging me interest under "minimum interest charge purchased." Yuh?? I have fully paid off the bill before the expiration date, but I would never do business with these people again. Please beware of this company. I really believe there is something squirrely about them. I guess this new credit card legislation does not really take care of the... More...
    (Pets)
    portcity34's Picture   portcity34    1 Comments   Add a Comment

  • Account Closed reviews


     
    I had $2000 credit balance with care credit and had made all my payments in a timely manner previously. I went to dentist today and suddenly the account is closed due to 12 months inactivity - though I had used it and been paying with in the past year. Care credit messed everything up as now I cannot pay my dentist. I would not have scheduled my appointment if I would have known they would close the account. I tried calling in to speak with someone, but all I get is "Your account is closed. Goodbye." Not a human, a machine..... More...
    (Medical, Dental Services)
    zoesuzanna's Picture   zoesuzanna    Read The Conversation   Read The Conversation

  • Be Careful review


     
    This card is a good option if you don't have any other credit cards. Beware the interest rate is very high after the no interest promotional period. Stay on top of every bill they send and read all fine print. We are paying dearly for this mistake. My husband went to the dentist for the first time in several years in 08. His back teeth were in bad shape. The dentist gave an estimate of $2000 after insurance. They suggested CareCredit and sent the paperwork to CareCredit and got instant approval up to $3000. We began making the monthly payments and tried very hard to pay a lot more then... More...
    (Credit Cards, Finance, Banks)
    sarab83's Picture   sarab83    2 Comments   Add a Comment

  • Billing Correction


     
    My wife and I made a payment 9/10 of $250.00 to the above account. On 9/17, CareCredit reversed the payment stating they never got it and charged us a late fee. We called customer service who stated we had to send a copy of the cancelled check. A copy of the cleared check was sent twice on 9/25 (See attachment). Several follow up phone calls were made to Customer Service and they stated they never got the copies. They stated it was clear we had not sent them. We sent more copies of the cancelled check. On 9/28, Customer Service acknowledged they had gotten the copies of the cancelled... More...
    (Credit Cards, Finance, Banks)
    wrwarley's Picture   wrwarley    Read The Conversation   Read The Conversation

  • Payments


     
    My Carecredit account is through GE Money Bank.I opted to go paperless and not receive a monthly paper statement. Now when I try to login I am advised that my ID/Password are invalid. I have reset both. Now I am getting 800 number calls, but they do not leave any voicemail. Today I responded to a call and wound up talking to a foreign person. I explained my problem and was told to correct it I would have to login. Again I explained I could not log in. I asked to change back to paper statements and he told me I would have to login to do that. AGAIN, I told him that was the problem I could... More...
    (Miscellaneous)
    kingsgap's Picture   kingsgap    3 Comments   Add a Comment

  • GE Care Credit


     
    We used Care Credit to pay for dental implants for my wife. We paid on time. My wife contracted a mutation of the H1N1 and spent 26 days in the ICU at Doctors Hospital Coral Gables. We made our payment. Due to her not being able to work as she rehabilitated we went on their 9 month lower interest payment plan which was deducted from our account for 4 months. Without any notice they stopped taking it out and Jacked the rates up to 30%. We called several times and try talking with a foreign call center. Well we are filing a complaint with the Federal Reserve and we are suing. More...
    (Credit Cards, Finance, Banks)
    RLMihm's Picture   RLMihm    3 Comments   Add a Comment

  • Attorney General Investigating GE


     
    I've been reading the reviews of this company on the web sites tonight and I can attest that I am having the same experience. This is the worst credit company I have ever dealt with. I paid off my full balance online over 2 weeks ago and they completely ignored the payment. And the finance charges/security charges are higher than the agreed upon rate ($1.50/per $100). These guys are bad news. I encourage everyone having problems with them to report them to their Attorney General's office, Better Business Bureau and to report your experience to your health care provider or... More...
    (Medical, Dental Services)
    aspeneyes's Picture   aspeneyes    0 Comments   Add a Comment

  • Hard Times - Bad Customer Service


     
    Today I called care credit to make a payment on my brother's account. He recently lost his job and I wanted to help him with paying off some bill. With the account information on hand I dialed 1-800-292-7508, stated my name and the reason of my call (this is my brother’s account) and was put on hold. After sometime the person on the other end (customer service) stated in a rude manner that I could not make a payment. I told him that I did not want any account info, all I wanted was to give my credit card info. I said "take my money please" again I was put on hold.... More...
    (Credit Cards, Finance, Banks)
    WWSS's Picture   WWSS    0 Comments   Add a Comment

  • AVOID no mater what!!!


     
    I just spoke top "customer service" on GE money bank because m August payment of 3times the required amount did not post on my billing statement and they charged me a $25 fee for not making an August payment – the amount due was $43, I paid $150. The first person I spoke to said it was because my July payment was late – they received it and posted it 4 days later; after my due date. This is of course my fault. She transferred me to s supervisor – all her own idea – who may be the snottiest, rudest, most obstructive woman I have EVER spoken to – and I... More...
    (Credit Cards, Finance, Banks)
    niloniak's Picture   niloniak    2 Comments   Add a Comment

  • CareCredit DOESN'T CARE!


     
    Wow, CareCredit really SUCKS. I have never gotten so little help from so many people. People turn to companies like this for aid, because they are in hard times! What a wrong choice! And this company with their 'nazi-like' rules, and awful customer service seem to find a new way to charge you for something every month. they don't want you to EVER get out from under their thumb. I will do anything i can to make sure everybody i know (and dont know) never gets tangled up with these dicks. F-U-C-K CareCredit. More...
    (Medical, Dental Services)
    fenderplayer's Picture   fenderplayer    2 Comments   Add a Comment

  • Complaint


     
    Michelle Smith August 8, 2010 Care Credit Customer Complaint I had to open a Care Credit account a few years ago when my teenage son needed to have dental work done. The first time that I paid the card off, I didn’t encounter any problems with the company. The second time that I used the card however; I had a totally different experience. My payments were due at the end of the month and being a teacher in California, my pay date is on the first of each month. After several months of having to pay this bill at an inconvenient time, I decided to make an extra payment through... More...
    (Credit Cards, Finance, Banks)
    Buddafly's Picture   Buddafly    1 Comments   Add a Comment

  • Errors and deceptive practices


     
    GE Care Credit made errors that they refuse to correct, and is engaging in decpetive practises. Despite correct information on the paperwork for dental work, they issued the loan to my minor age son, who had the dental work, instead of to me, the parent. They refuse to correct the error, saying that since I am not the listed loan maker, I will not be allowed to discuss it with them. Also, I signed up to pay the loan off in 12 months, and if I do it is an interest free loan. But the monthly bill they send is for less than what would pay off the loan, which would hit me with huge back... More...
    (Credit Cards, Finance, Banks)
    FrustratedbyGE's Picture   FrustratedbyGE    2 Comments   Add a Comment

  • Credit


     
    I've been placed on hold now for 31 minutes. I received a harassing call from someone claiming that I was late on my payment. The truth of the matter is that I have paid, on time, and they have taken the money out of my account. Now they are claiming that I have to do all the work by sending further fax, no one will get back to me but instead I have to call them back to follow up, and have to wait until they send the new statement which ONLY goes out once a month. No courtesy call to tell me that they received my fax with proof of payment, no apology from a guy named Kyle who says... More...
    (Credit Cards, Finance, Banks)
    luvfud's Picture   luvfud    0 Comments   Add a Comment

  • Refund Due


     
    I have been waiting for my insurance company to pay a portion of my dental bill; now that they have, I have a credit due to me on my Care Credit account. Having explained to the "escalation" representative that the monthly payments to them have caused serious financial hardship, the woman refused to expedite my refund. I was told again and again that it would take 10-14 business days and that several of those days are for in-house processing. I cannot believe that asking the accounting department to cut me a check will take several DAYS. Care Credit has no problem taking the... More...
    (Credit Cards, Finance, Banks)
    mburg1's Picture   mburg1    Read The Conversation   Read The Conversation

  • Unreasonable interest charges


     
    My wife first found out about CareCredit GE MoneyBank from her dermatologist after being diagnosed with skin cancer. It sounded like a good deal at the time but GE Money had some sneaky ways of tacking on large amounts of interest. For example she had to return for for additional treatments to get all of the cancer. These additional treatments were considered separate charges subject to interest if not paid off. We made every payment on time always paying more than what was due. On our last payment there was a problem with their website and it would not accept the final payment. When I... More...
    (Credit Cards, Finance, Banks)
    lakesuperior50's Picture   lakesuperior50    Read The Conversation   Read The Conversation

  • GE Money Bank--A big SCAM


     
    GE Money Bank has scammed us yet again. We bought a Spa Capsule from Simulated Environment Concepts and was told the item was a cash cow, etc. When we bought it, we financed it through GE Money Bank with a one year to pay it off offer. The original cost was 27,450. This cash cow never made more than $50 a month and I was left with high interest and a $800 a month bill for the Capsule. We explained to GE that we were disputing the costs with Spa Capsule but they wanted their money. They hounded us for months. My husband finally "settled" with them and they agreed on $4800... More...
    (Credit Cards, Finance, Banks)
    naturegirl's Picture   naturegirl    0 Comments   Add a Comment

  • major scam


     
    I used care credit for my dental work. I had 12 months of time to pay without interest. My payment was due 5/4/10. I was enrolled in auto pay & on 4/27/10, I changed the amount on the website which was previously for the full balance, over $2000, to $185 which in 12 months would about bring my balance to zero. I called them on 5/4/10, my payment due dat, to make sure that they would take it out that day and for the amount of $185.50. They said yes. The next day I went to their site and they had taken out the full balance $2226 and the rude csr blamed it on me stating that I... More...
    (Medical, Dental Services)
    peekaboo's Picture   peekaboo    1 Comments   Add a Comment

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CareCredit GE MoneyBank Reviews By Product


CareCredit GE MoneyBank Comments


luieville1 says: (2 years ago)
 0
i had surgery september of 08, i couldn't afford the remaining balance so they offered me an alternative payment plan using care credit. i had paid off 200 dollars from my bill every thing was going great until the promotion had ended sending my intrest fees thru the fucking roof. i mean i called cursing and i fell behind and not to mention my fucking credit score went down because of them fuck care credit



isadem says: (2 years ago)
 0
So glad i read these reviews my son needs surgery and i was thinking of using this company to pay the bill. But after reading all these reviews I have found another way to fund his surgery. Makes you wonder why doctors would ever suggest using this company.



Ezekial says: (2 years ago)
 0
Is there a class action suit against these crooks?



dannyberry24 says: (3 years ago)
 0
I sent a payment they said they didnt recive it but it cleared my bank thats not right now i have to call them to straighten it out



natalie87 says: (3 years ago)
 0
Thank you ! I was about to open an account and you've saved me many headaches.



primo2316 says: (3 years ago)
 0
Too bad I didn't review this poor excuse for a company sooner. I just got started with them and already have problems with no statements being mailed and can only pray for the best.



driver2 says: (3 years ago)
 0
I got my care credit card not quite a year ago for hearing aids. I sent in a cashiers check to pay my account in full on May 14, 2009. Given the time for mail they should have received payment in 4 days (May 18). The company never posted this payment till May 20, 2009. I called and requested them fax my bank so I may proceed with my remortage and they informed me they do not have fax capabilities so I requested they immediately mail me paid in full statement and here it is 8:00 p.m. May 28, 2009 and no letter. Their unconcern for customers cost me $1200. I rate this company so low my computor can't compute my rating.

Respectfully,
FEDUP




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